Employee Training
CCE™ proudly partners with Telephone Doctor® offering you affordable, web-based, employee customer service training. This award winning training collection not only saves hundreds of hours of preparation time but is also equally successful in a self-study environment.
Customer Communication Excellence also offers 24/7 access to the complete Telephone Doctor® Video Training Library. With internet access your employees can view post-quiz feedback, print key point reminder, and earn certificates of completion - directly from any laptop or desktop PC.
- An affordable investment & simple to operate.
- Provide every employee with effective customer service and telephone skills training courses.
- Change your organization's customer service "climate." Helps increase your business's reputation for top notch customer service.
- Reduce stress on your customer contact department, by building employee's confidence on the phone.
- Improve retention by lowering customer turnovers ultimately translating into higher profit