How Employee Assessments Can Help You Hire and Retain the Right People
What if you could look into the future and see whether a candidate would be a great fit for your company before hiring them? While we don’t have a crystal ball, employee assessments are the next best thing. Assessments help businesses weed out the wrong candidates, focus on the right ones, and even determine how to retain and develop current employees.
Let’s break down how these assessments work and how they can help you make better hiring and team management decisions.
What Are Employee Assessments?
An employee assessment is a tool we use to help our clients match the right candidates and employees to the right roles in their company.
Our assessments evaluate three key areas:
- Abilities – Evaluate a candidate’s learning style and abilities to set them up for success. Reveal their growth potential, trainability, and any limiting factors they may have.
- Personality Traits – Understand how a candidate naturally fits within your team and leadership. Prevent frustrations and conflicts by aligning employees with managers who match their management style.
- Motivations & Interests – Recognize what motivates candidates, how they fit your company culture, and their likelihood of long-term job satisfaction.
By understanding these factors, you can make more informed decisions about hiring, promotions, and team dynamics.
The Three Types of Employee Assessment Reports
At Recruit4Business, we offer three types of employee assessment reports to help businesses make the best hiring and retention decisions.
1. Pre-Hire Assessment – For New Candidates
This assessment helps you determine whether a candidate is a good fit for a role before you hire them. It identifies areas where they may struggle and generates structured interview questions to help you dig deeper into the candidate. Instead of hiring based on gut feelings, you can rely on data-driven insights to make the right decision.
2. Succession Assessment – For Employee Growth & Retention
This is designed for current employees and helps identify their strengths, weaknesses, and potential career paths within your company. Use this when:
- An employee is struggling in their role and you want to find a better fit for them.
- You meet a great candidate but don’t have an open role—this report will help you figure out how to bring them into the company.
3. Top Candidate Assessment – For Competitive Promotions
When multiple employees are competing for the same promotion, this assessment helps identify who is best suited for the role. This tool is particularly useful when:
- Several employees apply for a role, and you need an objective way to decide.
- You want to retain employees who didn’t get the promotion by showing them growth opportunities based on their strengths.
“The assessments are spot on every single time. They give you the ability to look a little bit deeper into the candidate and how they will fit with your team. Are they a good fit for the department where the people are going to be working with? The tests are absolutely amazing. The assessments are not cheap, but at the end of the day, they’re way cheaper than bringing someone on and investing a bunch of time in somebody that just isn’t going to work. Oksana and the rest of the Recruit4Business team have just been absolutely amazing to work with. I really appreciate all you guys.”
How Employee Assessments Help You Hire the Right Service Techs
Finding great HVAC service technicians isn’t just about technical skills—it’s about finding the right personality, abilities, and motivations.
Our Service Technician Benchmark helps identify the traits that make Technicians successful in the field. The best service techs:
✔️ Are personable and comfortable interacting with customers.
✔️ Think on their feet and solve problems quickly.
✔️ Adapt well to interruptions and last-minute schedule changes.
✔️ Are self-motivated and willing to work extra hours in peak seasons.
✔️ Feel comfortable selling accessories or additional services.
Employee assessments help you identify these traits before you make a hiring decision. If a candidate is rigid, struggles with change, or lacks motivation, that’s a red flag that will show up on the assessment. Address these concerns in the interview process.
Other Benefits of Employee Assessments
Beyond initial hiring, assessments help businesses:
✅ Identify personality clashes – If two employees don’t work well together, an assessment can pinpoint why and help managers resolve conflicts.
✅ Match employees to the right roles – Instead of guessing, use data to place employees in positions where they’ll thrive. Maybe your CSR has a great aptitude to become a service technician or maybe a candidate who applied as a technician is really better suited to be an installer.
✅ Reduce turnover – When employees are in the right role from the start, they’re more likely to stay long-term and grow with your company.
Employee Assessments Aren’t the Only Step in Hiring
While assessments are a powerful tool, they should only make up about 30% of your hiring decision.
You still need to:
🔹 Conduct structured interviews.
🔹 Review work history and experience on their resume.
🔹 Perform reference checks to verify past performance.
Resume screening, conducting interviews, and performing reference checks are all a part of our service plan if you need assistance in your hiring process. Companies that use employee assessments in their hiring process increase their hiring success rate from 50% to 95% – a massive improvement that protects you from bad hires.
Ready to Start Using Employee Assessments?
If you’re not using employee assessments yet, now is the time. They help protect your business from costly hiring mistakes and enable you to build your team with the RIGHT employees, setting your business up for long-term success.
Need help implementing assessments in your hiring process? Contact us at Recruit4Business today!
(877) 816-6649